This page should help you get a better understanding of what to expect from the shipping process. Every effort is made to keep the information accurate and up-to-date, however, unexpected changes/differences can surface.
Order Processing Times
The vast majority of orders are dispatched within 1-3 business days of being received. Dispatch days can vary depending on the selected service.
- Many of the express delivery options have a same-day or next day processing time.
- Economical services are commonly only collected by the correspnding courier twice per week (if an order is received just after a courier pick-up, it would face the maximum 3 business day processing time).
Certain orders may require additional processing time. This often is related to the shipping address being flagged by the courier and requiring manual verification.
Shipping Delivery Estimates
Orders are typically shipped within 2-3 days after the order has been received.
In some cases, orders ship same-day.
Transit time depends on the shipping service selected. The slowest shipping services for the relative destination have the following delivery estimates:
- USA: 3-6 business days (First Class Mail)
- Canada: 2-8 business days (Expedited)
- International: 8-21 business days (Small Packet Air International)
- Problematic Countries: 20-40 calendar days (Small Packet Air International)
More precise estimates are available via the shipping calculator located on the cart page.
Shipping Cost Estimates
The cost of shipping is calculated based on shipping destination, service used, and the total weight of the shipment. The different options are provided via the shipping calculator on the cart page (please include your postal code to see all available options).
Available Shipping Services
Different destinations have different shipping services available.
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USA
All USA bound shipments originate from Canada and are shipped via the USPS. A private courier is used for the first leg of the shipping process and this delays initial tracking updates by one business day.
Available services include:
- First Class Mail – 4-7 business days
- Priority Mail – 3-4 business days
- Priority Mail Express – 1-2 business days
- DHL Express – 1-2 business days
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Canada
Shipments throughout Canada are handled either via Canada Post directly or through third party carriers when available.
Available services include:
- Expedited Parcel – 2-8 business days
- XpressPost – 2-5 business days
- Priority Mail – 1-3 business days
Service availability may vary depending on the specific delivery address – not all services are available for every address.
International
International shipping services vary by country and options to any given country can be viewed using the Shipping Calculator on the Cart page. The list below presents all possible services and not all of these are available for every destination.
Please be aware that the shipping times are estimates and not guaranteed. International shipping times can be difficult to predict due to the large number of variables involved (mail volume surges, customs processing delays, weather factors, local holidays, etc.).
Available services include:
- Small Packet Air Non-Tracked – 14-21 business days
- APC International Tracked – 14-21 business days
- Asendia International Tracked – 14-21 business days
- Tracked Packet International – 6-21 business days
- Priority Mail International – 6-21 business days
- XpressPost International – 5-14 business days
- DHL Express – 2-5 business days
As a general guideline, delivery time to countries with organized/efficient postal services is usually on the lower end of the estimates listed above, while countries with poorly organized postal systems fall on the higher end of estimate.
Small Packet AirSince the Small Packet Air service does not come with tracking or insurance, tracked shipping services are highly recommended for countries with unreliable national postal services.
Problematic Destinations
Some international locations are known to be problematic and delivery times can vary greatly due to extended customs processing or poor national delivery services.
Known countries currently include:
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India
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Brazil
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Mexico
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Pakistan
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Cambodia
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South Africa
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Russia
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Ukraine
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Turkey – cosmetics banned from import
Customs, Duties, and Taxes
International shipments may be subject to customs processing at the destination country.
Different countries have different tax/duty free import limits. Shipments outside of these limits are likely to be subject to the destinations countries duties and taxes upon import. These fees can be extremely hard to predict and are often at the discretion of the specific customs officer who handles the shipment.
You can find a general breakdown of international duty/tax limits here:
For specific duties and taxes calculations, please contact your national postal service and inquire about your countries specific customs policies.
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VAT to European Nations
As of July 1st, 2021 all shipments valued under €150 and destined for the European Union states must have the proportionate VAT pre-paid at the time of purchase. To accommodate this, VAT is now directly charged during the checkout process and remitted to the corresponding countries tax authorities via the IOSS (Import One-Stop Shop) program.
Pre-payment of taxes in this manner ensures proper compliance of import, reduces customs processing times, and avoids any unexpected fees at delivery. With these changes, you should not be billed any additional customs fees upon delivery.
Official VAT Paid Invoice Record Available Upon Request
This process of collection and remittence is handled by a third party tax service – Taxamo. Once an order is placed on the website, the VAT charges are paid to Taxamo, who then becomes the responsible party for transferring these fees to the government.
As a result of this in-direct tax collection, all orders to European Union countries have a secondary invoice issued by Taxamo which includes the official record of VAT collection and payment. To avoid an unnecessary confusion, the secondary invoice issued by Taxamo is not automatically included with each order. Instead, the appreciate VAT information is passed electronically with each shipment.
In rare cases, customs authorities may request this invoice for manually processing and review. If this invoice is required, please send your request via the purchase support form and it will be emailed to you promptly.
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ed
(verified owner) –
3 out of 5I first bought biom8 back in 2016 after years of red flaky facial seb derm and many years of hydrocortisone use (as a daily moisturiser even) and then a horrid year of steroid withdrawal. It was my holy grail product for about 4 years and cleared up my face wonderfully – no redness, no flakes, even oiliness had reduced massively. My routine was just moisturise after shower w/ Neutrogena clear and defend, and then pm: biom8 and sometimes a benzoyl peroxide cream for hormonal acne.
HOWEVER, and very unfortunately, my skin started to go pear shaped again during covid lockdown in 2020, even with this winning minimal routine. After taking a break from biom8, every time i’ve went back to it, my face immediately erupts into redness leaving it very tight and hot, akin to an allergic reaction. If I use just MCT oil from Amazon, it works fairly well and similar, but not as good as the peak of my earlier biom8 years. The redness and oiliness have returned, seemingly permanently and biom8 only seems to make it worse now. I remember thinking if biom8 ever stopped production, I would be screwed. It turns out I am screwed regardless, since either my skin has suddenly changed and become even more intolerant/hypersensitive, or the biom8 formula has changed.
Had I rated this product any time between 2016-2020, it would have been an easy 5 stars. But the frustration of being unable to use it anymore for some unknowable reason forced me to write this review. I wonder if this has happened to anyone else, but I really hope it hasn’t.
27 Year old Male from UK
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Maria
(verified owner) –
3 out of 5For me did’nt work BIOM8. After using on several times and different periods
the effect that produces on my skin is even more oily, not reducing inflammation and redness. I have SD for 13 years in all over the scalp, eyebrows, ears and T-zone. Anyway I do appreciate efforts like this and the website creation skindrone.
Helpful
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jparcecanjura
(verified owner) –
3 out of 5, I live in Guatemala and I’m trying to place and order with a Guatemalan credit card to ship it to the USA so someone can bring it to me when that person comes to Guatemala , when I enter the credit card and the phone number it switches back to Guatemala , while in Amazon I can order with a card from Guatemala with no problem at all. Maybe I’m doing something wrong I’ll update when I figure it out ,
Update
I’ve finally was able to order , they were very helpful in assisting me , I’m looking forward to receive the product and try it out. I will continue to update when I try it out.
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Chris Smith
–
3 out of 5I used the product for a while, didn’t seem to make it worse or better.
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FB
(verified owner) –
3 out of 5I tried BIOM8 after many rather unsatisfying attempts to treat the symptoms of SD on my nose, chin and between the eyebrows – a condition that has been affecting me for the past 10 years or so (i am in my late 20s, male). Among others, I had tried topical antifungals such as Clotrimazole and Ketoconazole, sea salt, apple cider vinegar and others before. I gave BIOM8 a try for two 2-week periods, during which I continued to maintain a rather strict no-dairy-no-sugar-diet – this has been the most effective measure so far. The overall effects were mixed. I did notice a reduction of flaking, and mostly a general improvement of the skin’s appearance, but after a few days I tended to get little spots on the treated areas, which I would attribute to the treatment. Maybe I was too lavish in the amounts applied. I will continue to use BIOM8 from time to time, but not regularly, and primarily rely on apple cider vinegar to reduce flaking.
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Benno
–
3 out of 5Unfortunately for me, this product seems to prevent further symptoms but does not clear up skin conditions.
Off to a Dermatologist I go …
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Evan
(verified owner) –
3 out of 5This is an update to my earlier review. The Biom8 was great for about two weeks and then completely stopped working. I continued to use it but my SD ignored it and continued to flare up. Back to the never-ending grind to find products that work I guess.
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