Returns and Refunds

Thanks for checking out

If you are not entirely satisfied with your purchase, I’m here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Return Address

Please ship the return to:

BIOM8 Canada Inc.
1008 – 2480 East Hastings
Vancouver, BC
V5K 1Z1


Once your item is received, it will be inspected and you will be notified that your returned
item has been received. After inspection you will receive another notification on the status of your refund.

If your return is approved, a refund will be initiated to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Instructions

If you meet the eligibility criteria and would like to make a return, here’s what you need to do:

  1. Submit a Refund Authorization Request
  2. Mail your return to the Return Address above
  3. Await processing of your return

Contact Us

If you have any questions on how to return your item, simply get in touch.