This page should help you get a better understanding of what to expect from the shipping process. Every effort is made to keep the information accurate and up-to-date, however, unexpected changes/differences can surface.
Order Processing Times
The vast majority of orders are dispatched within 1-3 business days of being received. Dispatch days can vary depending on the selected service.
- Many of the express delivery options have a same-day or next day processing time.
- Economical services are commonly only collected by the correspnding courier twice per week (if an order is received just after a courier pick-up, it would face the maximum 3 business day processing time).
Certain orders may require additional processing time. This often is related to the shipping address being flagged by the courier and requiring manual verification.
Shipping Delivery Estimates
Orders are typically shipped within 2-3 days after the order has been received.
In some cases, orders ship same-day.
Transit time depends on the shipping service selected. The slowest shipping services for the relative destination have the following delivery estimates:
- USA: 3-6 business days (First Class Mail)
- Canada: 2-8 business days (Expedited)
- International: 8-21 business days (Small Packet Air International)
- Problematic Countries: 20-40 calendar days (Small Packet Air International)
More precise estimates are available via the shipping calculator located on the cart page.
Shipping Cost Estimates
The cost of shipping is calculated based on shipping destination, service used, and the total weight of the shipment. The different options are provided via the shipping calculator on the cart page (please include your postal code to see all available options).
Available Shipping Services
Different destinations have different shipping services available.
USA
All USA bound shipments originate from Canada and are shipped via the USPS. A private courier is used for the first leg of the shipping process and this delays initial tracking updates by one business day.
Available services include:
- First Class Mail – 4-7 business days
- Priority Mail – 3-4 business days
- Priority Mail Express – 1-2 business days
- DHL Express – 1-2 business days
Canada
Shipments throughout Canada are handled either via Canada Post directly or through third party carriers when available.
Available services include:
- Expedited Parcel – 2-8 business days
- XpressPost – 2-5 business days
- Priority Mail – 1-3 business days
Service availability may vary depending on the specific delivery address – not all services are available for every address.
International
International shipping services vary by country and options to any given country can be viewed using the Shipping Calculator on the Cart page. The list below presents all possible services and not all of these are available for every destination.
Please be aware that the shipping times are estimates and not guaranteed. International shipping times can be difficult to predict due to the large number of variables involved (mail volume surges, customs processing delays, weather factors, local holidays, etc.).
Available services include:
- Small Packet Air Non-Tracked – 14-21 business days
- APC International Tracked – 14-21 business days
- Asendia International Tracked – 14-21 business days
- Tracked Packet International – 6-21 business days
- Priority Mail International – 6-21 business days
- XpressPost International – 5-14 business days
- DHL Express – 2-5 business days
As a general guideline, delivery time to countries with organized/efficient postal services is usually on the lower end of the estimates listed above, while countries with poorly organized postal systems fall on the higher end of estimate.
Small Packet AirSince the Small Packet Air service does not come with tracking or insurance, tracked shipping services are highly recommended for countries with unreliable national postal services.
Problematic Destinations
Some international locations are known to be problematic and delivery times can vary greatly due to extended customs processing or poor national delivery services.
Known countries currently include:
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India
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Brazil
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Mexico
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Pakistan
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Cambodia
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South Africa
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Russia
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Ukraine
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Turkey – cosmetics banned from import
Customs, Duties, and Taxes
International shipments may be subject to customs processing at the destination country.
Different countries have different tax/duty free import limits. Shipments outside of these limits are likely to be subject to the destinations countries duties and taxes upon import. These fees can be extremely hard to predict and are often at the discretion of the specific customs officer who handles the shipment.
You can find a general breakdown of international duty/tax limits here:
For specific duties and taxes calculations, please contact your national postal service and inquire about your countries specific customs policies.
VAT to European Nations
As of July 1st, 2021 all shipments valued under €150 and destined for the European Union states must have the proportionate VAT pre-paid at the time of purchase. To accommodate this, VAT is now directly charged during the checkout process and remitted to the corresponding countries tax authorities via the IOSS (Import One-Stop Shop) program.
Pre-payment of taxes in this manner ensures proper compliance of import, reduces customs processing times, and avoids any unexpected fees at delivery. With these changes, you should not be billed any additional customs fees upon delivery.
Official VAT Paid Invoice Record Available Upon Request
This process of collection and remittence is handled by a third party tax service – Taxamo. Once an order is placed on the website, the VAT charges are paid to Taxamo, who then becomes the responsible party for transferring these fees to the government.
As a result of this in-direct tax collection, all orders to European Union countries have a secondary invoice issued by Taxamo which includes the official record of VAT collection and payment. To avoid an unnecessary confusion, the secondary invoice issued by Taxamo is not automatically included with each order. Instead, the appreciate VAT information is passed electronically with each shipment.
In rare cases, customs authorities may request this invoice for manually processing and review. If this invoice is required, please send your request via the purchase support form and it will be emailed to you promptly.
After reading the reviews I bought this hoping would help with my facial seb derm, mainly around my chin/nose.
I was reluctant to use it even after receiving it, but eventually at my witts end i decided to give it a go.
Initially it seemed to help the flakes went down and went on with ease. However about 12 days had passed i put it on after my morning shower and not long after my skin had broke out around my chin with this red itchy blotches and acne like lesions, then as day progressed even more of same lesions came up around my nose too.
I am now even more embarrassed by my skin and would gladly take how my skin was before, praying that these lesions are just a allergic reaction and go away soon!
It seems to have helped a lot of other people but not me unfortunately.
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this product is a scam.
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First use of the oil – woke up in the middle of the night because the seborrheic dermatitis rash on my neck was stinging, burning and more inflamed. Tried the oil again just to see – same result, rash more irritated and red. Oils are not recommended for seb derm so I should have known the reviews were too good to be true. Also – read the return policy carefully.
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I’ve suffered from seborreich dermatitis since I was thirteen.
Surfing the net I’ve seen a video talking about the biom8 as a life saver product so I ordered it and I’ve paid more than 16 euros of delivering…. I’ve waited one month for it and the result is that it doesn’t work at all; I usually put It after shower and when I put it my face starts to burn a lot and becomes more red.
DOESN’T WORK AT ALL.
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I reallllly wanted this to work (as i’m sure everyone does!). I bought it to use on my face (dry, flaky eyebrow area), but it hasn’t helped at all. If anything, the flakiness is worse.
For those thinking about buying, I know most of the reviews are positive, so I don’t know why it didn’t work for me :(… but I will say that compared to some other balms/oils I’ve tried, this one doesn’t have a smell, which is definitely a plus. The oil itself is also very light, so doesn’t feel heavy or greasy on the skin.
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I tried Biom8. Gave it some time. But unfortunately it never worked. For me, it further irritated my face; dried my skin, lips and burnt the eyes. I do indeed have Seborrheic Dermatitis; this has been confirmed by two different dermatologists I have visited. I had so much faith in Biom8 considering it has multiple positive reviews. But I guess it was not the solution for my skin.
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Doens’t work.
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Didn’t work at all, if anything it’s made my seborrheic dermatitis even worse. Flare ups are more intense and it’s began to burn after using this product. Just another costly scam like the rest of these products claiming to clear up or reduce seborrheic dermatitis flare ups…
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Once again, a waste of money. BIOM8 is just another rip off for someone trying to find SD relief! I’ve had SD for ten years and I’ve tried various products that have done nothing. This is no different. I tried it for two months. No changes to inflammation, redness, itchiness, scaling, etc. same ole same ole. Its like putting straight Vitamin E on your skin. Might be good for your skin, doesn’t improve any SD symptoms. Save your money, your time and your hope. Super disappointed.
1 individual found this helpful
I bought both products the oil and the spray and it has done nothing for my SD actually is getting worst.
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No scent. Did not alleviate my dandruff or flaking skin in and around ears, which a doctor told me was seborrheic dermatitis, or the red rash under my breasts (it didn’t hurt to try). The oil in my ears affected my hearing for a little while, and I only applied a small amount with my finger. The 100 ml bottle of the conditioning oil covered my scalp for only 4 applications, costing almost $6 per treatment. I let it soak in for about an hour before washing my hair each time, but my scalp is still flaky and itchy. Cannot return unopened bottles. To return the 250 ml refill bottle which I did not open (w box weighs 14.6 oz) from USA to Canada was ridiculously expensive via FedEx or UPS, the cheapest being USPS.com for $15.50, plus possible international duty charges. Since the bottle cost $35, it wasn’t worth the cost and hassle of returning it. Made me appreciate the $8 flat shipping rate that Biom8 charged.
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I really do wish I could say this worked for me. I tried it for 9 days, a light coating 2x/day. The flare-ups are even worse than before – my skin is flaking off rapidly and painfully, so I am moving on. I do have to say the ebook is excellent, and I don’t feel like this was a waste of money for me, as I have tried a wide range of things over the years with only 1 prescription medicine working well. Sadly, the medicine isn’t intended to be for long term use, and as soon as I quit applying it, the SD comes back. So, back to exploring options.
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Didn’t work for me I’m afraid. Thanks for trying to create a product such as this though and three cheers to all those for whom it has worked!
Been applying the oil for a week. So far no perceivable improvement in the SD. I’ve now tried apple cider vinegar, dead sea salt, a complete change in diet (the Perfect Health Diet), ketaconazole (Nizoral) shampoo, Head & Shoulders shampoo, a similar essential-oils based formula to Biom8 specifically for Seb Derm, Gold Bond cream, Rozex cream (for rosacea) and antibiotics (Efracea) prescribed by my doctor.
I’ve now tried about 10 different seb derm cures (including a radical overhaul of my diet) and so far the only thing that has made any kind of difference is antibiotics prescribed by my doctor. However, they do not get rid of the seb derm completely and it comes back with a vengeance a week or two after stopping with the antibiotics. The antibiotics I am taking have apparently caused my platelet count to drop close to dangerous levels, so my doctor has told me to stop with it and is going to prescribe me a different kind of antibiotic. The doc has also suggested I try roaccutane.
Anyway, I’ll keep on trying to find a way of getting rid of this annoying disease. Any suggestions, please email me at {email-removed-for-security}. The search for a cure goes on! Fortunately I’m mentally pretty well balanced and, while it’s bloody annoying to have all this red stuff all over my face, it doesn’t get me down at all. Every so often people comment on it and I just say it’s something I couldn’t do anything to prevent and, as yet, can do very little about, though I have tried a whole bunch of things now and spent a bunch of money on it. One of those annoyances of life. Things could be a whole lot worse. Thanks for your efforts Michael.
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I was not impressed with this product, I used it everyday for 3 weeks and saw no improvement in my sebhorreic dermatitis.
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I have had the product for two weeks and sadly have not seen any improvement in my scalp. I was very optimistic after reading about the probiotic spray and the skin conditioning oil. I had changed my diet to a anti inflammatory and candida free diet and was hoping that these actions in addition to using these products would help. I feel like I take 2 steps forward and 5 steps back. I have laid the products aside but will try them again. I am thankful for the product and its maker and am glad that others have seen results. I will post any further comments (hopefully more positive ones) in the future. 🙁
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I really wanted to like this product. I’ve been using it as directed for a week and my skin is worse. Don’t know if the biom8 caused it to get worse or if it would have happened anyway.
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